Returns and Cancellations Policy

At Tannas, we want you to be fully satisfied with your purchase. If a product needs to be returned due to an error made on our part, or for any other reason requiring prior authorization, please contact us as soon as possible so we can provide a Return Merchandise Authorization (RMA) number. Returns without prior authorization will not be accepted.

For custom-ordered/manufactured items, a 20% production fee will be applied upon cancellation. A 25% restocking fee may also be applied to returned orders. Effort to identify the source of a problem before returning is vital. If the issue cannot be identified, please contact our Technical Service team or your local distributor for assistance. We thank you in advance for respecting our Returns and Cancellation Policy.

Products must be packed and shipped to the following address:

Tannas Co. and King Refrigeration
ATTN: Return Merchandise Authorization # __________
4800 James Savage Road
Midland, Michigan 48640 USA

Please note that some of our products are generally not subject to return, including items purchased via a third party, customized or modified products, dated or mutilated goods.

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